Terms and Conditions

1. Introduction
These Terms and Conditions (“Terms”) govern your use of the services provided by Zonecrew Power Washing (“we”, “our”, or “us”). By booking our services or using our website, you agree to be bound by these Terms.

2. Services Provided
We offer professional power washing and exterior cleaning services for residential and commercial properties across Greater London.
Our services include but are not limited to:

  • Driveway and patio cleaning

  • Roof and wall washing

  • Decking and tarmac cleaning

  • Commercial property exterior cleaning

3. Booking and Quotes

  • Quotes are provided free of charge and are valid for 14 days.

  • All bookings are subject to availability and confirmation.

  • Customers are responsible for providing accurate details during quote requests.

  • We reserve the right to amend or cancel appointments due to weather conditions or unforeseen circumstances.

4. Pricing and Payment

  • All prices are provided in GBP and are inclusive of VAT where applicable.

  • Full payment is due upon completion of the service unless otherwise agreed in writing.

  • We accept cash, bank transfer, or other agreed methods of payment.

  • Late payments may incur additional charges.

5. Cancellation and Rescheduling

  • You may cancel or reschedule an appointment with at least 24 hours’ notice.

  • Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

  • We reserve the right to cancel or postpone services in the event of unsafe conditions or staff availability.

6. Access and Site Conditions

  • Customers must ensure we have safe, unobstructed access to the area being cleaned.

  • All outdoor items such as furniture, decorations, or personal belongings should be removed prior to service.

  • We are not responsible for damage to unsecured or fragile items left in the service area.

7. Liability and Insurance

  • We are fully insured for public liability.

  • We take all reasonable care during services; however, we are not liable for pre-existing damage or wear and tear.

  • We are not responsible for any issues arising from poor surface condition, age, or prior improper maintenance.

8. Customer Responsibilities

  • Ensure children and pets are kept away from the work area during cleaning.

  • Inform us in advance of any sensitive areas, structural concerns, or access restrictions.

  • Report any concerns about our work within 24 hours of service completion.

9. Use of Website

  • The content of our website is for general information only and may be updated without notice.

  • Unauthorised use of website content may give rise to a claim for damages or be a criminal offence.

  • You agree not to misuse the website or interfere with its proper functioning.

10. Intellectual Property
All content on our website, including logos, text, images, and branding, is owned by Zonecrew Power Washing and may not be copied or reproduced without our permission.

11. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.

12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Zonecrew Power Washing
South Croydon, London
Email: info@zonecrew.co.uk
Phone: 07888 186055

Last updated: July 2025